Jira Tickets¶
Ingest Jira ticket information using the Jira REST API and an outgoing webhook.
To do this, you will need:
Your Jira login credentials (NOTE: you will need administrative access)
Your Observe Customer ID
An Observe ingest token
Configure an outgoing webhook automation rule¶
View the Jira Automation Rule documentation
Login to Jira and go to Settings > Systems > Automation Rules
On the Automation Rules page, click Create rule to display a list of triggers.
Click Issue created and then Save.
From the add component page, select New action from the list. Scroll to the notifications section and choose Send web request.
Fill in the HTTP target detail
Webhook URL:
https://collect.observeinc.com/v1/http/jira
Header name: Authorization
Header value*: Bearer {Observe Customer ID} {Observe Ingest Token}
HTTP method: POST
Webhook body: issue data
Validate the webhook
Click to expand the Validate your webhook configuration section
Enter an open ticket or project id to populate the test message
Click Validate
Confirm that the response is
HTTP/1.1 202 Accepted
Click Save to save the automation rule and webhook configuration
Give your automation rule a name such as “Observe-webhook”
Click Turn it on to enable.