Configure shared actions

A Shared Action is a reusable notification definition. You can configure a shared action to send alerts to an email address, Slack, PagerDuty, or custom webhook for additional services, such as JIRA. You can customize the payload and formatting of the shared action using a Mustache template.

Where can I create a shared action?

Create a shared action in the following ways:

• When you create a Monitor, you can define a Notification action and click Share action with team.

• On the Shared Actions list page, click Monitors > View shared actions > New shared action. Name the shared action, change the type, then edit as needed.

Note

Note that variables are filled with sample data. To build the shared actions using your own real data, use a monitor creation flow.

Configure webhook actions

The default webhook template offers example options for time formatting and array iteration. Make a shared action and delete lines that are not needed.

To pass the entire alert as a single JSON blob without formatting, make a shared action and replace the default template with {{{.}}}.

• Customize alert messages
• Mustache template reference
• Sample action for Microsoft Teams
• Sample action for PagerDuty