Getting Help with Observe

We’re committed to ensuring you have a smooth and productive experience with Observe. If you ever need assistance, here are the ways you can reach out:

O11y AI Assistant

Observe offers an intelligent in-product assistant, O11y, powered by GPT, to provide quick answers and guidance. Please note that access to these features is controlled by your Observe administrator. If you don’t see them, please contact your administrator.

Interactive O11y GPT Help

Access O11y GPT Help from the left navigation menu under “Help.” This allows you to ask direct questions about Observe’s features, how to perform specific tasks (e.g., “How do I create a new dashboard?”), and troubleshoot issues.

Contextual O11y Copilot

When working within the OPAL editor in any Explorer, Worksheet, Dashboard, or Monitor, O11y Copilot is there to assist you. It provides relevant suggestions and explanations based on your current context, helping you craft effective queries and visualizations.

O11y in Slack

Integrate the power of O11y directly into your Slack workspace! By mentioning @O11y during incidents or discussions, you can quickly get answers to questions or summaries of conversations without leaving your team’s communication flow. Learn more in our O11y Slack tutorial.

Support Portal

Our support policies can be found at Support Policies. For more in-depth issues, feature requests, or to track your support inquiries, please visit the Observe Support Desk. Here, you can register and submit a request. You can also find detailed information in our Support Terms (outlines our support commitments and guidelines) and Creating an Incident (provides step-by-step instructions for submitting a new issue).

Email

If you are having trouble using the Support portal, you can contact our Product Specialist team at support@observeinc.com.