Escalating an Issue

See Observe Support Terms for explanation of issue priorities and normal response times.

If you are not getting a response to your issue or you really need attention to your issue even though it is not an incident, you can use the Escalate button within your issue to send a message to the Observe Product Specialist team.

Escalation Button

Add a comment and press the Escalate button and your message will be sent to the team.

Escalation Comment