Monitor Notification Options

There are several options to control how many notifications a monitor generates. These are “Group” or “Don’t Group”, and “Single” or “Separate” for how many grouped notifications to send. Additionally, a notification may be either Informational or Important.

Grouping notifications

Don't Group by anything Send an Informational Notification

A “Don’t Group” alert generates a message for each triggering condition.

Group by metric, menu with Value > deviceId selected

A “Group” notification combines all events of a similar type when determining whether to send a notification.

For example, you may have multiple devices, each with a DeviceID. When some of them trigger an alert, you can group alerts by DeviceID to only send one message per device.

Single or Separate

For grouped notification, also choose a single notification for all the currently triggering conditions, or a separate one for each.

To illustrate how separate/single works, consider a door sensor:

Triggering condition: Alert if any door is open for longer than 10 minutes.

The door sensors report the following activity:

  • 10:00am to 10:05am: the garage door is open
  • 10:04am to 10:11am: the front door is open
  • 10:05am to 10:16am: the back door is open
  • 10:15am to 10:30am: the side door is open

A single notification sends one notification when any door is open for longer than 10 minutes. In this case, it means doors were open from 10:00am-10:30am

A separate Door notification sends one notification for each door that is open for longer than 10 minutes. Two notification emails are sent, one for the back door, and another for the side door.

Importance

Notifications are either Informational or Important. By default, both types of alerts (email and webhook) include importance in the body or payload. Important alerts are shown in the Notifications tab. For resource landing page alerts, display all alerts by checking the Informational box under Namespace - Importance in the notifications tab.

Resource notifications tab, showing Namespace - Importance

For alerts sent to a service, you may be able to route or act on informational and important alerts differently. Please consult the service’s documentation for its available options.