Monitor Notification Options

There are several options to control how many notifications a monitor generates. These are “Group” or “Don’t Group”, and “Single” or “Separate” for how many grouped notifications to send. Additionally, a notification may be either Informational or Important.

Grouping notifications

Don't Group by anything Send an Informational Notification

A “Don’t Group” alert generates a message for each triggering condition.

Group by City, menu with field City selected

A “Group” notification combines all events of a similar type when determining whether to send a notification.

For example, you may have multiple locations, each with a city name. When some of them trigger an alert, you can group alerts by city to only send one message for each.

Single or Separate

For grouped notification, also choose a single notification for all the currently triggering conditions, or a separate one for each.

To illustrate how separate/single works, consider a door sensor:

Triggering condition: Alert if any door is open for longer than 10 minutes.

The door sensors report the following activity:

  • 10:00am to 10:05am: the garage door is open
  • 10:04am to 10:11am: the front door is open
  • 10:05am to 10:16am: the back door is open
  • 10:15am to 10:30am: the side door is open

A single notification sends one notification when any door is open for longer than 10 minutes. In this case, it means doors were open from 10:00am-10:30am

A separate Door notification sends one notification for each door that is open for longer than 10 minutes. Two notification emails are sent, one for the back door, and another for the side door.

Importance

Notifications are either Informational or Important. By default, both types of alerts (email and webhook) include importance in the body or payload.

For alerts sent to a service, you may be able to route or act on informational and important alerts differently. Please consult the service’s documentation for its available options.

Reminders

To recieve periodic notifications that a Monitor is still active, enable Send reminder in the Optional Notifications section. You may also set the reminder frequency, the default is every 10 minutes. When a Monitor triggers, you will get notifications until the condition clears, up to a maximum of 2 weeks.

Note

To use reminders, they must also be enabled in the associated Channel Action. See Create Channel Actions for more about configuring reminder and ended notifications for a Channel Action.