We’re committed to ensuring you have a smooth and productive experience with Observe. If you ever need assistance, here are the ways you can reach out:

Observe community forums

Join the Observe community forum to interact with the Observe community.

o11y AI assistant

Observe offers an intelligent in-product assistant, o11y, powered by GPT, to provide quick answers and guidance. Access to o11y features is controlled by your Observe administrator. If you don’t see them, please contact your administrator.

Click Help > AI Help in the left navigation rail to access o11y AI help.

See o11y AI Help for more information about all the ways you can use o11y AI help.

Support portal

To access the support portal, select Help > Contact support from the left navigation rail, or navigate directly to the support portal using the following URL:

https://customer.support.observeinc.com/servicedesk/customer/portals

View our Terms of support for detailed information in our support terms (outlines our support commitments and guidelines) and creating an incident (provides step-by-step instructions for submitting a new issue).

For more in-depth issues, feature requests, or to track your support inquiries, visit the Observe Support Desk, where you can register and submit a request.

Email

If you are having trouble using the Support portal, you can contact our Product Specialist team at [email protected].