Observe AI products

Observe offers the following artificial intelligence (AI) services:

AI SRE, to help you investigate incidents, debug slow or error-prone services, and summarize observability insights across logs, metrics, and traces all through natural language.
MCP Server, to connect your agentic coding tools such as Cortex Code, Augment, Cursor, Claude Code, and Claude Desktop securely to your Observe tenant so they can investigate incidents, or explore logs, metrics or traces.
o11y AI Help, to find answers in the Observe documentation.

Configure LLM instrumentation to monitor and troubleshoot your LLM-enabled applications.

Where does your data go?

Observe AI services are powered by Snowflake Cortex hosted models. The following table summarizes how your requests are processed in terms of regional inference. These settings are fixed and can't be changed:

Region	Routing option
EU	`REGIONAL`
All others	`ANY_REGION`

For customers in Europe, the LLM models powering your AI services are located in EU regions, so your requests are routed to the appropriate EU region for processing.
For all other customers, your data may require some cross-region routing in order to access the available models.

See Cross-region inference in the Snowflake documentation for more information.

Zero-data retention

All AI requests use Zero Data Retention (ZDR) — data is processed in-memory and never stored or logged.